![]() The standard 14-day/two-hour refund period also applies, starting on the game’s release date,” Steam’s policy says. “When you pre-purchase a title on Steam (and have paid for the title in advance), you can request a refund at any time prior to release of that title. You can use this same process to get a refund on any preordered games too. Once you’re on the refund select page, Steam will then let you choose whether you want the refund to go into your Steam Wallet, or through your original purchase provider (PayPal, credit card etc.)įrom there, you can also provide more details about the specific reason why you want a refund. (If you pick gameplay or technical issue, Steam will try to drill down further to get more information about the issue you’re having before offering a refund.) Where this is varies depending on what you click: if you select “It’s not what I expected”, it’ll be on the next page. As you work through the menus, you’ll eventually come to the “ I’d like to request a refund” option. Whatever option you pick, Steam will then have another set of dialog prompts. (Don’t worry: Synthetik is actually great. Here’s an example from a game I’ve purchased recently: Some include “It’s not what I expected”, “Gameplay or technical issue”, “DLC or bonus content is missing”. Once selected, Steam will give you a series of options asking what your problem is. From there, you can pick the game/purchase you want to refund. If not, you can click on Games, Software, etc. or A Purchase. If the game you want to refund is one of the last four games played, it will appear in the options on the screen. Once you’re logged in via the browser, or you’re on the Steam Support page through the client, you’ll see a question: “What do you need help with?” Go to and login to your Steam account when prompted. You might have to grab your phone for a Steam Guard code here if you have 2-factor authentication enabled. You can also do this through the Steam client by selecting the Help button at the top of the Steam window, then selecting Steam Support, which will take you to the same page. ( See the most recent example.)īut to lodge a refund request, you need to go through Steam support first. Steam’s automatic refunds are available for any game that has been played less than 2 hours, or if you have owned the game for less than 14 days. This isn’t the full extent of what refunds you can get, of course: Australian Consumer Law provides strong protections for any games that don’t work as advertised, ensuring refunds if a game has a major faults that would have stopped you from buying the title if you’d known beforehand. How to get a refund on Steam Image: Valve And in those cases, if you’ve bought the game through Steam you’ll be able to exercise its automatic refunds policy. Still, there may be a case where a game doesn’t run quite as advertised. (In truth, Steam had implemented refunds before the case had ended, and the policy was likely an inevitability thanks to other territories, like the European Union’s Right of Withdrawal law.) Steam refunds are a big deal in Australia, primarily because we like to think our corporate regulators were hugely responsible. It has been retimed as a weekend read because it is still useful information to know. Here is where you might want to say something if you don't meet the refund criteria mentioned above to improve your odds of getting a refund.This story first ran on Kotaku Australia on July 14, 2021. Scroll down and choose a reason from the dropdown menu. ![]() We asked for a refund once and had no problems, so these rules should not affect the average customer.Ĭlick on Help > Steam Support located at the top menu.Ĭlick on View complete purchasing history. While some of the rules might seem annoying, Steam does need to protect themselves from fraud. If you ask for too many refunds, they might consider your requests abusive and deny your refund. You can ask for a "rebate" if a game you purchased now has a lower price, but you must have played the game over 2 hours. Remember to try your new game right away. The refund should be requested within 14 days, although exceptions could be made. For example, if you bought a game or key from a third-party, it's not eligible. The game must be purchased through Steam. To be eligible for a refund, you must meet specific criteria: Steam allows you to return a game if the return meets specific criteria. If you purchase a game on Steam and aren't happy, you might want to return it.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |